Customer Service Archives - Ganesh Himal Trading

Visual Merchandising?
In store music?
Another question is about wrapping! Do you recommend offering wrapping? If so, how do you price it or should it be free in the name of customer service?
Here’s another one that’s generated a lot of discussion on the FTF Member Hub – what’s the best way to structure a customer rewards / incentives program? And do these programs work for you?
How important is customer service to my stores overall success?
I really believe that our best hope for success lies in engendering a sense of ownership or camaraderie in our customers, so that they feel like stakeholders in our success. Would you agree? Do you have suggestions for how this can be accomplished? Suggestions for how to turn customers into ambassadors for our store in particular and fair trade in general would also be great.
Strategies for converting customers into Fair Trade Advocates in the communities. What kinds of events have folks organized that were successful, where “success” = good sales, increased awareness in the community, coverage in the press, and/or customer base participation? We have an anniversary coming up and want to organize something special that will really get people excited and, ideally, shopping. If it gets press coverage as well, so much the better.
We have been in business less than a year still and are constantly questioning how much to spend on advertising to create awareness that we exist and also trying to think of creative, possibly free, ways to do the same. Do you have any tips?
I am curious….without having an online shop, how many of you fellow retailers SHIP for your customers? If so how do you charge for shipping? I appreciate your input!

Customer Service

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