We’re thinking of adding a “real life” time on the floor observation to our staff interview process. Do you have any experience with this and how do you deal with lack of product or real Fair Trade knowledge?

 

• Kevin Natapow

 

Yes- we always did a “working interview” with people. Sometimes they seem great on paper, interview well, but are a disaster on the floor. We would give them our customer service document, give them 15-20 min to digest it and send them out. We did not require them to have FT or product knowledge but DID expect them to be courteous, engaging and confidant.

 

1. Can you tell us more about your “customer service document/” I think we need one of those!!

 

 

• Kevin Natapow

 

Email me and I can get it to you!